It appears that Sears does care...

Check out the email I just received:

Subject:

RE: Sears Cares / Nate Drye / Case # tbd / T.W.

Attachments:
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Dear Nate,



Thank you for the information. I have reviewed your account and would be happy to process a replacement washer for you. If you would like the same model, I am showing the first available delivery date is this Sunday, 11/22/09. This first available date can change depending on when we actually process the exchange but Monday, Tuesday and Wednesday are also available for delivery next week.



Just let me know if you'd like the same model or if you prefer, you can select a different model. You would have the full amount you paid for this washer to apply to another washer. I will also need to confirm your delivery address before I process the exchange. I am showing 865 Chestnutview Ct., Baltimore, MD 21226.



Regards,

Tammy W.
Sears Cares - Senior Case Manager
Sears Holdings Corporation


I am pleasantly surprised, and extremely happy about this.
It appears that Sears cares.